Within 30 days of payment, ask and we refund you in full. No questions, no conditions.
How to ask
Email support@nxtdelta.com from the address you bought with, or contact Paddle directly at paddle.net, which handles our billing. Include your order number if you have it; if you don't, your email address is enough to find the purchase.
How long it takes
We approve refund requests within two business days. Once approved, the money returns by the original payment method. How quickly it appears is up to your bank — usually five to ten business days.
After 30 days
We don't offer refunds on a subscription period more than 30 days old, with two exceptions we'll always honour:
- You were charged for a renewal you meant to cancel. Tell us within 30 days of that charge and we'll refund it and cancel the subscription.
- The Service stopped working and we couldn't fix it. If a defect on our side makes Pro unusable and we can't resolve it in reasonable time, we'll refund the unused part of the period.
Cancelling
Cancelling stops the next renewal. It isn't a refund of the period you're in — you keep Pro until that period ends, and the free tier keeps working afterwards. Your saved details are stored on your own computer, so they remain available whether or not you subscribe.
Why the policy is this simple
Filling forms is free, so nobody needs to buy Pro to find out whether the product works. Anyone who pays has already used it. A refund request means it wasn't worth the money to them, which is not something worth arguing about.
Who processes the payment
Our order process is conducted by Paddle.com Market Ltd, the Merchant of Record for all our orders. Paddle handles customer service enquiries and refunds relating to billing, and appears on your statement.